CentralDESK

Features CentralDESK

Innovate with a service desk, for a service that promote Excellency.Implementing a centralized service desk as CentralDESK can offer customers a single point of access and a coordinated support for the resolution of any problem that it is linked to the sales field, monitoring of intervention or to other factors.
In this scenario, a service request may be sent via different channels (webapplications MoveWORK Connect, Mobile Apps, land lines, Internet).
The service desk remains connected to the client until the problem is routed to the appropriate specialist and mostly resolved.CentralDESK Android allows you to manage all the events in your scope: creation, modification, call managers and / or stakeholder company, all available at anytime from your Android device (smartphone or tablet):- Digitize your paper notbook liason for all your sites and service providers Manage easily all of your problem remotely- Visualize in real time tickets that concerns you follow the declared tickets and those which you are stakeholder.- Contact stakeholder directly Communicate between provider and client has never been easier- Declare new ticket with attached pictures you are on site, create ticket in real-time without intermediate- Do not forget tickets that are slow to be processed react to delayed treatment, prioritize your interventions with ease- Master your tickets resolution cyle Late responsiveness, pending actions, prioritize and optimize your actions- Visit the sites with tickets in 1 click The GPS guides you to to site location- Urging the agency responsible for the incident look no further than the head, effectively acting with him- Call the site where the defect took place No more endless searches of the right people- Check ticket resolution time Tell that you are efficient and responsive- Measure providers time reactivity Make sure your providers respect your commitments (SLA)- Access your service desk in real time, even without connection centralized on your smartphone, drive tickets with ease- Manage incidents on your sites for all your providers Easily manage all your incidents regardless of the number of sites or providersFINALLY a simple and efficient service desk!MoveWORK offers you a totally redesigned ergonomic CentralDESK that makes the most of your mobile capabilities.
Intelligent network synchronization, location of sites by GPS with distance calculation, NFC tag identification, push notification of events, document management improvements, zoomed images and now pdf format ...
This version has been equipped with all the tools to faithfully serve your activity whether you are a user or a manager!